Terms of service

Privacy Policy

Effective Date: January 18, 2026

Love Letter ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lovelettertech.com and use our mobile application.

Information We Collect

Website Information

Personal Information: Name, email address, shipping address, billing address, phone number, and payment information when you make a purchase
Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic

Mobile App Information

Account Information: Name, email address, and profile information you provide

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, account, and customer service inquiries
Send marketing communications (with your consent)
Improve our website and mobile app functionality
Analyze usage patterns and optimize user experience
Prevent fraud and enhance security
Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, shipping, analytics, and marketing
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing communications
Disable cookies through your browser settings
Request a copy of your data
Withdraw consent for data processing where applicable

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.